Right of withdrawal

Last updated: November 1, 2025

Right of Withdrawal

If your place of residence is within the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods.

To exercise your right of withdrawal, you must inform us by email at info@boutiqa.ch or via the contact form at www.boutiqa.ch by means of a clear declaration of your decision to withdraw from this contract.

To meet the deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs
(with the exception of additional costs arising from your choice of a delivery method other than the standard delivery offered by us).
The repayment will be made no later than 14 days from the day on which we receive your notice of withdrawal.

For this repayment, we will use the same means of payment as you used for the original transaction,
unless something else has been expressly agreed with you.
In no case will you be charged any fees for this repayment.

We may withhold the refund until we have received the goods back or you have provided proof
that you have returned the goods, whichever is earlier.

Return of Goods

You must send the goods back immediately and in any case no later than 14 days from the day
you informed us of the withdrawal, to the return address provided by us.
The deadline is met if you send the goods before the period has expired.

You will bear the direct costs of returning the goods,
unless the delivered goods were faulty or did not match those ordered.

Reduction in Value

You only have to pay for any loss in value of the goods
if this loss in value is due to handling that is not necessary for checking the condition, properties, and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

• items that are not suitable for return for hygienic reasons (e.g., underwear, jewelry, accessories),

• sealed goods where the seal has been removed after delivery,

• custom-made or personalized products,
  

Contact

For questions regarding withdrawal or returns, please contact our customer service: info@boutiqa.ch

Legal Notice

This right of withdrawal applies exclusively to customers with a place of residence in the European Union.
For orders within Switzerland, our return & exchange policy
and our General Terms and Conditions (GTC) apply.