Returns & Exchanges

Status: November 1, 2025

General Information

We want you to be completely satisfied with your purchase from BOUTIQA Switzerland. Should anything not meet your expectations, we offer you an uncomplicated solution within the scope of our guidelines.

No statutory right of withdrawal in Switzerland

Please note: In Switzerland, there is no legally required right of withdrawal or return. Nevertheless, as a gesture of goodwill, we offer our customers a fair option for returns and exchanges.

Return & Exchange Conditions

An exchange or a credit note is possible within 14 days of receipt of your order, provided the following conditions are met:

  • The item is unworn, unused, and in its original packaging.

  • There are no signs of wear or damage.

  • The return must be registered in advance via email at info@boutiqa.ch .

  • Returns may only be sent after receiving written confirmation/approval from us.

  • Unregistered or unauthorized returns are not considered properly submitted returns and do not entitle the customer to an automatic refund or exchange. We reserve the right not to accept such shipments or to return them at the customer's expense.

  • The return is made at your own expense; we recommend a shipping method with tracking.

After receiving and checking the return, you will receive confirmation via email.

If all requirements are met, the processing will take place in the form of an exchange or a credit note.

Exceptions

  • There is no entitlement to an exchange or credit note for sale items and discounted goods, unless there is a provable defect.

  • Hygiene items, jewelry, or accessories cannot be returned for hygienic reasons.

  • Returns that are not registered or are registered too late cannot be processed.

Definition of "provable defect"

A provable defect exists in particular in the case of objectively identifiable faults, incorrect deliveries, or significant deviations from the guaranteed product properties.

Pure fit and size issues, subjective complaints without an objective defect, and minor color deviations due to screen or lighting conditions do not constitute a defect.

Defective or incorrect items

If you have received a defective or incorrect item, please send us an email within 7 days of receipt to info@boutiqa.ch with:

  • Your order number,

  • photos of the affected item,

  • a brief description of the problem.

We will take care of the case immediately and – depending on the situation – provide a replacement, repair, or credit note.
Naturally, we will cover the return shipping costs in this case.

Refund & processing time

After the return has arrived and been inspected, processing will take place within
10–14 working days.
Refunds are issued – depending on the case – to the original payment method or as a credit note, minus any shipping or return fees.

Return shipping address

The exact return address will be provided to you via email after you have registered your return.
Please do not send any packages without prior consultation, as they cannot be assigned.

Contact

For questions regarding withdrawal or returns, please contact our customer service:
Email: info@boutiqa.ch

Legal notice

This cancellation policy applies exclusively to customers residing in the European Union.
For orders within Switzerland, our returns & exchange policy applies
as well as our General Terms and Conditions (GTC).